Partner-Support

We offer direct support for all of our Partners. Support tickets can be placed directly through email. We do ask that all Partners follow our standard protocol by submitted support tickets through our support hotline.
This can be reached directly at: partnerhotline@agiles.com  
 
For additional supporting materials, we also offer all of our Partners access to an FTP site. It is loaded with both technical and commercial information. Here you can find all of the product releases and descriptions, demo materials, training guides and much more. Please contact your Partner Account Manager for login details.

Support escalations might be directed to:
Mrs. Ewelina Riebke
Ewelina.Riebke@agiles.com

Product RoadMap

With agilesTrade we want to make sure our Partners have the most innovative and up to date solution. Our business approach is to align ourselves with Microsoft, and their business Direction, as closely as possible. We are constantly working to ensure you will have access to agilesTrade on the most current version of Microsoft Dynamics NAV, within 90 days of the official release.

agiles assures to adhere and follow the Microsoft Statement of Direction for Dynamics NAV.

Support Lifecycle

agiles will do support and provide fixes for solutions based on the current and the previous Dynamics NAV major release. Older versions might be handled on individual request.

FAQ

Here you can find a list of frequently asked questions FAQ